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Refund and Return Policy

Refund and Return Policy for Oh' Lala Medspa

  1. All Sales Final:

    • All product sales are final, and no refunds or returns will be accepted.

  2. 15-Day Return Window:

    • A 15-day window for returns is available if a return is approved.

  3. Condition of Returned Products:

    • All products must be returned in perfect condition and remain unused to qualify for a return.

  4. Refund Method:

    • Refunds will be processed using the same payment method as the initial purchase.

  5. Return Shipping Covered:

    • The spa will cover the costs of the return of the product and provide a shipping label.

  6. Defective or Damaged Products:

    • In case of defective or damaged products, a replacement will be sent upon providing proof of the defective item. Please contact the spa directly to initiate the replacement process.

  7. Acceptable Reasons for Returns:

    • Only products that are damaged, broken, expired, or otherwise defective will be accepted for refunds or returns.

  8. Refund Processing Time:

    • Refunds will be processed within 3 to 5 business days.

  9. Cancellation Policy for Services:

    • All services require a 24-hour notice for cancellations. To cancel an appointment, customers can contact the spa directly or use our booking system.

  10. Contact Information:

    • For any inquiries or to initiate a return or refund, customers can contact the spa at
      [Phone Number: 786-656-6345].

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